Your Privacy is a
Core Commitment at pk775
At pk775, we believe that every Pakistani bettor deserves complete transparency about how their personal data is collected, used, stored, and protected. This Privacy Policy explains exactly what we do — and do not do — with your information when you use our cricket betting, live casino, slot, and crypto payment services.
NOTICE: This Privacy Policy applies to all users of the pk775 platform, including visitors, registered account holders, and players using cricket betting, live casino, slot games, and all payment functions. By using pk775, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, please discontinue use of the platform immediately.
Introduction
pk775 ("we", "us", "the Operator", "the Platform") is committed to protecting the privacy and personal data of every user who accesses or interacts with our platform. This Privacy Policy describes the types of personal data we collect, the purposes for which we process that data, the parties with whom we may share it, and the rights available to you as a data subject.
pk775 is an internationally licensed online gaming operator offering cricket betting, live casino games, slot titles, and crypto-powered payment services to eligible players. Our platform is particularly popular among Pakistani bettors across Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi who deposit via JazzCash, EasyPaisa, and cryptocurrency methods such as Bitcoin and USDT TRC20.
pk775 processes personal data as a data controller. This means we are responsible for determining the purposes and means of processing your data. Where we engage third-party service providers, we ensure that appropriate data processing agreements are in place to protect your information.
This Privacy Policy should be read alongside the pk775 Terms and Conditions and Responsible Gaming Policy, both of which form part of your agreement with us. In matters of data privacy, this Privacy Policy takes precedence over general Terms wording.
Data We Collect
pk775 collects only the personal data that is necessary to operate a compliant, secure, and enjoyable online gaming platform. The categories of data we collect are described below.
2.1 Registration Data
When you create a pk775 account, we collect your full name, date of birth, email address, and any username or display name you choose. This information is used to create and maintain your account, verify your eligibility, and communicate with you about your account activity.
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations under our international gaming license, we may collect copies of government-issued identity documents including your Pakistani CNIC (Computerised National Identity Card), passport, or driver's licence. We may also collect proof of address documents such as utility bills or bank statements, and proof of payment method ownership.
2.3 Financial & Transaction Data
pk775 collects data relating to deposits, withdrawals, and gaming transactions conducted through the platform. This includes payment method details (such as JazzCash account number, EasyPaisa registered mobile number, HBL or Meezan Bank account details, or USDT/Bitcoin wallet addresses), transaction amounts, timestamps, and transaction reference numbers. We do not store full debit or credit card numbers.
2.4 Usage & Behavioural Data
We collect data about how you use the pk775 platform, including pages visited, games played, bets placed, session duration, device information (type, operating system, browser), IP address, and approximate geographic location derived from IP. This data helps us improve the platform experience and supports responsible gaming monitoring.
2.5 Communications Data
If you contact the pk775 support team via live chat or email, we retain records of those communications. This includes chat transcripts, email correspondence, and any documents or screenshots shared during support interactions.
2.6 Responsible Gaming Data
Where you use pk775's responsible gaming tools — such as deposit limits, self-exclusion, or cooling-off periods — we record those preferences and any associated changes. This data is used exclusively to honour your responsible gaming choices and is treated with the highest level of confidentiality.
| Data Category | Examples | Collection Point |
|---|---|---|
| Registration Data | Name, email, date of birth, username | Account sign-up |
| KYC / Identity Data | CNIC copy, passport, proof of address | Verification request |
| Financial Data | JazzCash number, USDT wallet, transaction history | Deposit / withdrawal |
| Usage Data | IP address, device info, pages visited, games played | Platform interaction |
| Communications Data | Support chat transcripts, emails | Support contact |
| Responsible Gaming Data | Deposit limits, self-exclusion status | Account settings |
How We Use Your Data
pk775 uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the original reason it was collected.
- Account management: Creating, maintaining, and securing your pk775 account, including processing login requests and enforcing one-account-per-user policies.
- Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches your registration details, as required under our gaming license obligations.
- Transaction processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Bitcoin, and USDT TRC20. Maintaining accurate records of all financial transactions.
- Gaming operations: Enabling access to cricket betting markets, live casino games, slot titles, and all other platform features.
- Fraud prevention and AML compliance: Monitoring account and transaction activity to detect and prevent money laundering, fraud, and other financial crimes as required by our international gaming license obligations.
- Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviour and honouring responsible gaming tool preferences set by the user.
- Customer support: Responding to queries, resolving complaints, and providing technical assistance through live chat and email channels.
- Platform improvement: Analysing aggregated and anonymised usage data to improve platform performance, game selection, user experience, and payment processing.
- Legal and regulatory compliance: Meeting our obligations under applicable gaming license requirements, including record-keeping, reporting, and cooperation with regulatory authorities where legally required.
- Marketing communications: Sending promotional emails or in-platform notifications about pk775 bonuses, new games, and offers — but only where you have provided consent or where a legitimate interest exists and you have not opted out.
Legal Basis for Processing
pk775 processes your personal data on one or more of the following legal bases, in accordance with internationally recognised data protection principles:
| Processing Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract |
| KYC / age verification | Legal obligation (gaming license compliance) |
| Transaction processing | Performance of a contract |
| Fraud prevention and AML monitoring | Legal obligation; legitimate interests |
| Responsible gaming monitoring | Legal obligation; legitimate interests |
| Customer support | Performance of a contract; legitimate interests |
| Marketing communications | Consent; legitimate interests (where applicable) |
| Platform analytics and improvement | Legitimate interests (anonymised/aggregated data) |
Where processing is based on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time by updating your communication preferences in your pk775 account settings or by contacting the support team.
Data Sharing & Third Parties
Core commitment: pk775 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Period. Your data is shared only where operationally necessary or legally required, and always under strict data processing protections.
pk775 may share your personal data with the following categories of third parties under the circumstances described:
5.1 Payment Service Providers
To process your deposits and withdrawals, we share necessary financial data with payment processors including JazzCash, EasyPaisa, partner banks (HBL, UBL, Meezan Bank), SadaPay, and crypto payment gateway providers. These providers receive only the data required to complete the specific transaction and are contractually prohibited from using it for any other purpose.
5.2 Identity Verification Providers
Where pk775 uses third-party KYC verification technology to validate identity documents such as your CNIC or passport, your KYC data is transmitted to that provider for verification purposes only. All such providers are contractually bound to handle your data securely and to delete it once verification is complete.
5.3 Game Content Providers
pk775's platform integrates games from third-party game studios and live dealer providers. These providers may receive anonymised session data (such as game ID and bet reference numbers) for game operation purposes but do not receive personally identifiable information beyond what is technically necessary for game delivery.
5.4 Regulatory and Legal Authorities
pk775 may be required to share personal data with regulatory bodies, law enforcement agencies, or other governmental authorities where we are legally obligated to do so under our international gaming license requirements or applicable law. In such cases, pk775 will only disclose the minimum data required to fulfil the legal obligation.
5.5 IT and Security Service Providers
We use trusted technology partners for hosting, cybersecurity, fraud detection, and platform infrastructure. These providers process data on our behalf under strict data processing agreements and are permitted to use your data only as instructed by pk775.
Crypto & Payment Privacy
Important note for crypto users: While blockchain transactions (Bitcoin, USDT TRC20) are recorded on public ledgers, pk775 does not publish or share the connection between your pk775 account identity and your wallet address with any third party, except where legally required under AML obligations.
pk775 is one of Pakistan's most privacy-conscious crypto betting platforms. For Pakistani bettors who prioritise financial discretion — particularly those depositing via Bitcoin or USDT TRC20 — pk775 applies the following data practices:
- Your crypto wallet address is stored securely and is used exclusively for processing your deposits and withdrawals.
- Wallet addresses are not linked to publicly accessible player profiles.
- Crypto transaction data is retained for AML compliance and audit purposes in line with our international gaming license requirements but is not shared with advertising or analytics partners.
- Where blockchain analytics tools are used for AML monitoring, such tools process wallet data in accordance with our data processing agreements and do not share your identity with third parties.
- JazzCash and EasyPaisa transaction data is shared only with those respective payment providers and is processed under their own privacy policies in addition to ours.
If you have specific questions about how your payment method data is handled, contact the pk775 support team via live chat.
Cookies & Tracking Technologies
pk775 uses cookies and similar tracking technologies to operate the platform, maintain your session, improve user experience, and conduct basic analytics. The following table describes the types of cookies used on pk775:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Session cookies | Maintain your logged-in state while you use the platform | |
| Security cookies | Protect your account against CSRF attacks and session hijacking | |
| Preference cookies | Remember your language, display settings, and responsible gaming preferences | |
| Analytics cookies | Aggregate data on page visits, feature usage, and navigation patterns to improve the platform | |
| Fraud detection cookies | Identify unusual or suspicious account activity patterns for security purposes |
pk775 does not use third-party advertising cookies or cross-site tracking cookies that report your behaviour to external advertising networks. Optional analytics cookies can be declined via your browser settings. Disabling required cookies may impact platform functionality, including your ability to remain logged in.
Data Retention
pk775 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:
- Active account data: Retained for the duration of your active pk775 account relationship.
- KYC and identity documents: Retained for a minimum of five (5) years following account closure, in compliance with international AML record-keeping requirements under our gaming license obligations.
- Transaction records: Retained for a minimum of five (5) years following the date of each transaction, for AML compliance and audit purposes.
- Support communications: Retained for three (3) years following the resolution of the relevant support interaction, or longer where a formal dispute is ongoing.
- Responsible gaming records: Retained for five (5) years following account closure to ensure self-exclusion commitments can be honoured and to support regulatory audits.
- Marketing consent records: Retained for three (3) years following withdrawal of consent, as evidence of the consent and its withdrawal.
- Usage and analytics data: Aggregated and anonymised after twelve (12) months, at which point it no longer constitutes personal data.
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised in accordance with pk775's internal data disposal procedures.
Security Measures
pk775 takes data security seriously. We employ a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. No security system is impenetrable, but pk775 applies industry-standard best practices at every layer of our platform.
The following security measures are in place across the pk775 platform:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the pk775 platform.
- Encrypted data storage for all sensitive personal data, including KYC documents and financial records, using AES-256 encryption at rest.
- Two-factor authentication (2FA) available to all users and strongly recommended for account protection.
- Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Staff who process personal data receive appropriate data protection training.
- Penetration testing and security audits conducted regularly by independent cybersecurity specialists.
- Intrusion detection systems monitoring for anomalous access patterns and potential breaches in real time.
- Secure KYC document handling: Identity documents are transmitted and stored using end-to-end encryption and are accessible only to authorised compliance staff.
In the event of a personal data breach that poses a risk to your rights and freedoms, pk775 will notify affected users without undue delay and in accordance with applicable notification obligations under our gaming license framework.
Your Data Rights
As a pk775 user, you have the following rights in relation to your personal data. These rights apply subject to applicable legal exemptions — for example, AML record-keeping obligations may prevent immediate deletion of certain transaction records even upon a valid erasure request.
Right of Access
Request a copy of the personal data pk775 holds about you, along with information on how it is used and shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held on your pk775 account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to legal retention obligations.
Right to Restriction
Request that pk775 restrict the processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Right to Portability
Request a machine-readable copy of the personal data you have provided to pk775, where technically feasible.
Right to Object
Object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
To exercise any of the above rights, contact the pk775 support team via live chat or email at support@pk775.app. pk775 will acknowledge your request within 48 hours and respond substantively within 30 days. We may need to verify your identity before processing certain requests.
Minors & Age Policy
Strict 21+ Policy: pk775 does not knowingly collect or process personal data from individuals under the age of 21. Our platform is intended exclusively for adults meeting the minimum age requirement. Age verification is conducted at the point of withdrawal.
If pk775 discovers that personal data has been collected from a person under 21 years of age, we will immediately:
- Suspend the relevant account pending investigation.
- Delete all personal data associated with the minor's account to the extent not required to be retained for legal or AML compliance purposes.
- Return any deposited funds to the original payment method following identity confirmation of the responsible adult.
- Report the matter to relevant authorities where legally required.
Parents and guardians who suspect that a minor has registered on pk775 should contact the support team immediately via live chat. pk775 recommends the use of parental control software to prevent access to online gaming platforms by underage individuals. Free parental control tools are widely available and can block specific domains on shared or family devices.
International Data Transfers
pk775 is an internationally operated platform. Your personal data may be processed and stored on servers located outside Pakistan. Where personal data is transferred internationally, pk775 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Such safeguards may include:
- Contractual clauses requiring the recipient to process data only in accordance with our instructions and to implement equivalent security measures.
- Transfers only to jurisdictions or service providers that maintain adequate data protection standards recognised under internationally accepted frameworks.
- Data processing agreements with all third-party processors that include explicit data protection obligations.
If you have questions about international transfers of your data or wish to obtain details of the safeguards in place, contact pk775 support via live chat or at support@pk775.app.
Changes to This Privacy Policy
pk775 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users by email and display a prominent notice on the pk775 platform for a minimum of 14 days prior to the changes taking effect.
The "Effective Date" at the top of this policy reflects the date on which the current version came into force. Continued use of the pk775 platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must close your pk775 account before the effective date of the changes.
We encourage all users to review this Privacy Policy periodically to stay informed about how pk775 protects your personal data.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pk775, please reach out through the following channels:
- Live Chat: Available 24/7 directly through the pk775 platform — the fastest way to reach our support team.
- Email: support@pk775.app — for formal data subject requests, please mark your email with the subject line "Data Privacy Request".
pk775 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days. For complex data subject requests — particularly those involving large volumes of data or requiring legal review — we may extend this timeline by a further 60 days, in which case we will notify you of the extension and the reason within the initial 30-day window.
Tip for Pakistani users: If you are based in Karachi, Lahore, Islamabad, or elsewhere in Pakistan and are unsure about your data rights or how to submit a request, our 24/7 live chat support team is available in English and can walk you through the process step by step.
Privacy Protection Built Into Every Layer
From the moment you deposit via JazzCash or Bitcoin to the moment you cash out, pk775's privacy architecture is working to keep your data safe.
End-to-End Encryption
Every byte of data transmitted between your device and pk775 is protected by 256-bit SSL/TLS encryption. Whether you are on mobile in Karachi or on desktop in Lahore, your data travels securely.
Crypto Transaction Privacy
Bitcoin and USDT TRC20 wallet addresses are never linked to public profiles. pk775 treats crypto payment data with the same strict confidentiality as all other financial information — no sharing with advertisers.
Strict KYC Confidentiality
Your CNIC, passport, and proof of address documents are encrypted at rest and accessible only to authorised compliance staff. KYC documents are never shared with third-party advertisers or unrelated service providers.
Consent You Control
Marketing communications from pk775 are sent only with your explicit consent. You can withdraw consent at any time from your account settings — no hoops to jump through, no waiting period.
Clear Data Retention Rules
pk775 does not keep your data indefinitely. Defined retention periods apply to every data category, and data is securely deleted or anonymised once those periods expire — no unnecessary accumulation.
GDPR-Aligned Practices
Even though pk775 primarily serves Pakistani bettors, our data practices are aligned with internationally recognised GDPR principles — giving you access, rectification, erasure, and portability rights as standard.
Confident in Your Privacy? Start Playing on pk775
Now that you know exactly how pk775 protects your personal data, join thousands of Pakistani players across Karachi, Lahore, and Islamabad who trust pk775 for cricket betting, live casino, and crypto-powered slots.
21+ only | Play Responsibly | pk775 is an internationally licensed gaming operator